John Clarfelt, Ticketer Founder, wins ‘Industry Contributor’ at the Transport Ticketing Awards 2023.

14 March 2023

Ticketer Founder, John Clarfelt, recognised for his outstanding contribution to the industry.

Ticketer had a successful evening at the Transport Ticketing Awards 2023 last week and was delighted to be recognised in two categories.

Firstly, Ticketer was highly commended in the ‘Ticketing Technology of the Year’ category for launching Tap Off Readers (TORs), revolutionising how bus operators can get more out of contactless payments.

With Ticketer Tap Off Readers, operators can benefit from richer data from contactless transactions for better network management, offer fare capping and deliver speedier boarding times. Passengers will also benefit from the latest Ticketer innovation which enables distance-based fares, so that customers can pay as the crow flies from the start to end point on their journey and not the actual distance travelled on their bus.

Secondly, Ticketer’s Founder, John Clarfelt was awarded the prestigious ‘Industry Contributor’ accolade for his outstanding contribution to the industry. As a well-known and respected individual, John is known in the UK bus industry for his uniqueness and charismatic approach to relationship-building. He is also known for his commitment and dedication to helping operators make the passenger experience as seamless as possible.

Having brought cloud-based ticketing to the UK market in 2009, John was able to give operators of every size real-time visibility, and control of all services on their network that they had never previously experienced. This transformed fleet management, enabled better travel information for customers and drove operational efficiencies. Most of all it helped operators encourage passengers onto buses.

Sally Whitson, CMO, Ticketer, comments: “John is incredibly humble and always gives kudos and credit to the wider Ticketer team. However, ultimately, Ticketer would not be where it is today without John leading the team to deliver all the exciting innovations over the years. He has dedicated the last thirteen years to this incredible industry and we are extremely proud of John, and for Ticketer, to be recognised for this huge achievement, in front of all our industry friends.”

John Clarfelt, Founder, Ticketer, adds: “I am so hugely humbled and appreciative to have won the award. I had no idea whatsoever I had even been nominated. I am lucky enough to have one of the best jobs in the business, namely that I get to go visit our customers. What makes me even prouder is the continuing friendship, and respect, there is for Ticketer, from both operators and authorities. That is down to so many contributions from so many of Ticketer’s employees – I am in awe of them, and so very grateful.”