Our smart integrated ETMs support multiple payment options. Meaning operators can meet the changing needs of passengers, and passengers can pay in a way that suits them, all the while improving boarding times for everyone. From Contactless EMV to mTicketing, and with Ticketer ETMs and TOR’s enabling passengers to Tap On / Tap Off, we’ve got most payment options covered. We see enabling Account Based Systems as the next generation of payment for mobility services. It’s more than just a technology; it is a new customer-relationship model that brings an incredible user experience.
“We’re proud of the significant progress that we’re making with the rollout of contactless, as we’re seeing growth week-on-week, especially within our larger urban operations, such as Bristol and West Yorkshire. We noticed immediately that our drivers and passengers loved the new, easy to use ETMs. As a result, alongside our contactless offering, the use of mTickets is exceeding our expectations, and year-on-year growth (over 100%) continues to be strong.”
Sarah Mortlock, First Bus Retail Operations Manager
Ticketer ETMs support contactless transactions in one of two ways; the first as a cash replacement when purchasing one or more tickets. This is especially useful when purchasing tickets for others, such as group tickets or child tickets. The second allows contactless VISA or Mastercard cards to be simply tapped on the reader for ease of travel.
We support key contactless digital wallet payment mechanisms, such as Google Pay and Apple Pay. The latter includes supporting Apple Pay Express Transit mode where the passenger no longer needs to authenticate payments with Face ID or Touch ID. Just tap on our card reader and go!
Mobile Ticketing is an increasingly popular form of contactless ticketing where passengers can purchase and download the ticket in advance of travel, but when used as a ‘flash pass’ can be open to fraudulent use and offers suboptimal data collection. Ticketer’s QR code reading capability as part of the Ticketer ETM scans the mTicket to authenticate and authorise travel and importantly collects vital usage information.
Our ETMs can print QR codes on the spot to provide a paper ticket which can be scanned for travel. Especially useful for printing day or period passes where the passenger may not have an access to mTicketing app, providing enhanced security and audit-ability even on paper tickets.
ITSO smart ticketing is the UK’s standard for smartcard ticketing used for all concessionary travel in the UK and commercial smartcard schemes. As well as scanning the smartcard as the passenger boards, products can be topped remotely or on on-bus with a variety of options. These can even be purchased with a contactless EMV card if necessary.
Mobile ticketing solution that integrates with Google Pay that stores ITSO travel tickets alongside other cards and works just like a normal ITSO card, without needing to carry separate cards.
And not forgetting those operators who still need to accept cash as a payment option, our ETMs will continue to support cash ticket purchases in multiple currencies if required. If change cannot be issued by the operator, a credit voucher can be issued instead which the passenger can then use this as credit for future journeys.
